At Dyer Electronics we pride ourselves on building lasting relationships with our clients. We work really hard to ensure that throughout this relationship our clients our involved in every step and are informed along the way. From Design to Final Programming, Dyer takes care of all the details, helping the client fulfill their dreams.
      We offer complete Auto-Cad and Digi-tools design services in our new Design Center. We want the client to feel comfortable and secure in the knowledge that they have hired the most reliable and experienced firm in the area.
      We have worked extremely hard at perfecting the processes and systems needed to install and maintain the complete systems we offer. It takes an incredible amount of teamwork and dedication to be able to install systems of the caliber that we have installed (and continue to install) in the Austin area.
      Many other firms in our area do not wish to install the systems we offer because they simply cannot afford the team of individuals needed to do the job and to maintain them. They want to "Get in and Get Out" in order to make more money. While we do make money for the services we offer, we believe that our continued success is due to a complete commitment to total customer satisfaction and continued customer service after the sale.
      We have spent years working with many of our clients, starting in the design stage and coming back to do upgrade work for them long after the original system was complete. It is this complete and total commitment to customer service that has kept Dyer Electronics in business for the last twenty years.
      We take care of the client in and the rest takes care of itself.
      Below are the phases that describe most of our jobs. We break them each down in to seven distinct phases. From Design all the way to Maintenance / Customer Follow up, Dyer is here to walk with the client all along the way.

A. White Books: When we first consult with a client a "White Book" is generated. This book contains the clients "questionnaire" , all notes generated throughout the process, the proposals for each phase of the project, any design information that we create including AutoCad files, flow charts and documentation. The book includes a place for all financial transactions and change orders as well. With this one book we keep track of all the entire process. For this reason the "White Books" never leave the office. We make copies anytime notes are needed in the field. This book is a tool that we use on a daily basis to help us reach the end goal of total customer satisfaction.

B. Red Books: The Red books are used primarily by our installation staff. Since the white books cannot leave the office copies of all pertinent information are copied and put into the Red Book. These include the Work Order for each phase, the Installation Time Tracking Sheets, The Checklist for each phase, All pertinent design and hookup information and also any change order forms and blank sheets for in the field as-built notes and documentation. The Red Books are not generated until a deposit on the system or part of a system is made. This allows are installation manager to schedule the job and to begin working towards our goal.

C. Forecast Boards: One of the greatest challenges to any Audio Video Company is forecasting which jobs will happen when throughout the calendar year. Even if you do plan and forecast this is a very tricky business to do. For this reason our project managers use forecasting boards posted in the office and kept up to date for up to 6 months out at a time. This allows us to schedule and utilize our resources to the best of our ability which in turn minimizes delays and increases customer satisfaction.

D. Time Tracking Sheets: We have found that our most precious asset is our installer's time. For that reason all projects are tracked according to the amount of time they spend each day at each project. Every night when they return they must turn in a time tracking sheets that shows where they were and how long each day and what they worked on that day. With this information we are
able to keep our clients up to date on how many hours of installation they have left against what was originally estimated in the bid. We are also able to determine how much time changes to the projects actually take and then turn those into accurate change orders for our clients. Perhaps the most valuable result of this information is figuring out where we missed the mark. We can analyze at the end of a job or during a job where we messed up and how to fix it. This allows us to be more accurate in our estimates and serve our clients better by saving them time and money.

E. Manual Books: Unlike many of our competitors when we finish a job all the manuals are booked and table of contented and then left on site in a prominent location. This allows for easy reference by both the client and the technician should a problem arise later. This is automatic and the books are created at the end of the "Finish" Phase.